Welcome to https://dubailockdwon.com/ (the “Site”). By engaging with Dubai Lockdown (“we,” “us”), you agree to these legally binding terms.

1. Service Agreements

• All lockdown system installations, alarm services, and emergency responses are performed by licensed technicians.

• 24/7 monitoring services require signed SLA contracts.

2. Pricing & Payments

• Free estimates are valid for 14 days.

• Final costs may vary if site conditions change (e.g., reinforced walls requiring extra labor).

• Full payment is due upon project completion unless a payment plan is agreed upon in writing.

3. Warranties

• 5-year warranty covers manufacturing defects (excludes physical damage or unauthorized repairs).

• 30-day satisfaction guarantee: We’ll re-service at no cost if our work fails to meet Dubai Civil Defense standards.

4. Liability

• We’re not liable for breaches caused by:

  • Client-shared access codes/passwords

  • Power/internet outages beyond our control

  • Unauthorized system modifications

5. Emergency Protocols

• Police/fire department dispatch requires active monitoring contracts.

• False alarm fines (per Dubai Police regulations) are the client’s responsibility.

6. Cancellations

• 48-hour notice required for scheduled appointments; late cancellations incur a AED 200 fee.